Introduction of Taxi-Master — Внедрение Такси-Мастер Стандарт

Try to answer the following questions in as much detail as possible. The speed of implementation by our specialists of Taxi-Master software in your control room directly depends on the details and reliability of the answers.

Please prepare a list of your drivers, cars, crews, customers, the cost of travel between areas (travel matrix), telephones, streets and areas (if there is no map), statistics on discount cards or customers in the form of an Excel spreadsheet. Otherwise, you will have to manually enter this information into directories.

The questionnaire related to telephony will be sent to you separately, for this reason the questions below are related exclusively to the work within the Taxi-Master program.

Client ID in BIT Master:

Your email:

1. Describe in detail the acceptance of the order in your dispatch office (from the customer's call to the completion of the order)

2. List in detail all tariffs or tariff scale that you will use. If you use tariffs by time (at a certain time or day of the week, a certain tariff is used), then write down this moment in detail.

On the last step

3. Does your service use a customer reward system (discount cards, prize statistics, accumulated points / bonuses)? If yes, then the bonus system for clients can be selected from the following list (you can choose several options):

Accrue a different number of bonuses depending on the days of the week and time. Those. on Fridays / Saturdays to accrue less bonuses.Accrue a different number of bonuses for city / suburban / hourly orders. The client went out of town - receives more / less bonuses than for a regular trip.Progressive scale of accrual, i.e. the more orders there are, the higher the percentage that is credited to the bonus account. You drive a lot - get more bonuses.Accrue bonuses for each next order.You can accrue bonuses for an order created using SMS, payphone, website or call center in automatic mode. There is no dispatcher's work, you can add an additional bonus to the client for this.Bonuses can be awarded for daily or pre-orders.General / family bonus. Combine the whole family / company into one client and all the bonuses from the trip of each member of the family / company will add up to a common piggy bank, and any member of the family / company will be able to spend them.

On the first step
On the last step

4. Schedule the delivery of orders for drivers

For regular orders

For intercity orders

For legal entities

For prize orders

On the first step
On the last step

5. Do you use an incentive system for drivers (decrease in return on orders depending on the time of day or the number of orders completed by the driver per shift)? If yes, please describe the scheme in detail.

6. What discounts or markups are used in your service? Do you have discounts on time or for individual clients?

7. What services are used in your service (pizza delivery, luggage, baby seat)?

Indicate the cost of each service.

On the first step
On the last step

8. Are there fines for drivers? If so, which ones and why

9. Are there incentives for drivers, if so, what and for what? Are there priority drivers?

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10. At what balance on the account the driver can go online, and at which - not.

11. Do drivers have shifts as such?

For example: paid, free, mandatory time interval

12. Do you have scheduled driver withdrawals for example: “100 conventional units every Monday for advertising”? If so, is it for all drivers or only certain ones? And also indicate the scheme for debiting funds.

13. Will your drivers be divided into certain groups of crews (for example, Economy, Comfort, Cargo taxi, VIP-taxi, foreign cars, domestic)? If so, what is the difference between these groups (tariffs, delivery from the order, debiting of funds, etc.)

On the first step
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14. Will some crew groups have a certain priority in getting the order first over others?

YesNo

15. Can drivers communicate with the control room via TMDriver?

YesNo

16. Can drivers communicate with each other via TMDriver?

YesNo

17. Do you need Zello internet walkie-talkie in TMDriver?

YesNo

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18. What will the driver see when he receives an order (street, house, client, client's phone, destination address)?

19. Do you use phone categories (blacklist, whitelist, VIP list, etc.)?

20. Do you have rules for changing phone categories, for example, if a client has 3 unsuccessful applications in a row, then send him to the black list?

21. Can drivers set the state in TMDriver (set the state “At lunch” if left for lunch)? If so, what are the states?

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22. What rights can users have (for example, prevent dispatchers from seeing settings, allow an accountant to change data in calculations, etc.)

23. Will the history of orders be used (the order card will display the entire history of orders from this number, and by clicking on one order from the history, you can automatically insert its data into the current card)

24. Will there be custom Crew Substitution? If yes, will the substitution be carried out in accordance with the order of the queue at the parking lots or will the nearest one from the map be substituted?

On the first step
On the last step

25. Will you use border orders? If so, will such orders have delivery?

Yes, but the change is not providedYes, there will be changeNo

26. Will a preliminary calculation of the cost of the order by card be used?

YesNo

27. If you have more information that you would like to tell us, then describe it in detail in this paragraph.

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A plan questionnaire for transferring service business processes to Taxi-Master software.

4. Schedule the delivery of orders for drivers